1. The RadbKao™ 30-day home trial

You may request a return within 30 calendar days after confirmed delivery. A return must be authorized before shipment. Email service@radbkao.com to receive eligibility review, written instructions, and the correct return destination. Packages sent without authorization or to an address found online or on a shipping label may be delayed, refused, or returned to the sender.

2. Eligibility

For a preference-based return, furniture may be opened or assembled only as reasonably necessary to evaluate it during the home-trial period. It must be clean, complete, undamaged, unmodified, safely disassembled where required for transport, and returned with all components, hardware, accessories, instructions, protective materials, and original packaging. Proof of purchase from RadbKao.com is required.

Where permitted by law, a return may be declined or reasonably reduced in value if it shows misuse, accidental damage, incorrect assembly or disassembly, excessive wear, stains, odors, contamination, missing parts, unauthorized modification, overloading, or use inconsistent with instructions.

3. Items that cannot be returned

• gift cards, downloads, and digital products;
• personalized, made-to-order, custom-sized, or custom-configured furniture;
• hygiene-sensitive cushions, covers, bedding-related items, or similar products after a protective seal has been opened, where applicable;
• items identified as final sale before purchase; and
• products not purchased directly from RadbKao.com.

These exclusions do not limit non-waivable rights under applicable law.

4. Damaged, defective, or incorrect orders

Inspect every carton, surface, component, and hardware pack promptly. If furniture arrives damaged, defective, incomplete, or different from the order, contact us within 7 days of delivery when reasonably possible. Include the order number and clear photographs of the product, affected areas, all packaging, and the shipping label. Keep the packaging while the claim is reviewed. After validation, the remedy may include replacement hardware or parts, replacement product, return authorization, or refund.

5. Return shipping

For a preference-based return, the customer is responsible for return shipping and for using the authorized trackable service or method. Furniture can be large or heavy, and return-carrier charges may be significant. If RadbKao™ confirms that an item was damaged, defective, incomplete, or shipped incorrectly, we will provide instructions and cover reasonable authorized return shipping.

Approved eligible returns have no separate restocking fee. Original expedited or special-service shipping charges are not refundable unless required by law or the return results from our error.

6. Refund timing

We aim to inspect an authorized return within 5 business days after it reaches the designated return location. Approved refunds are issued to the original payment method. A financial institution may require another 3 to 10 business days to post the credit.

7. Exchanges

Exchange availability depends on stock, finish, size, and model. If a direct exchange is unavailable, completing an authorized return and placing a new order may be the most reliable option. Price differences apply to replacement products.

8. Order cancellation

Contact us immediately if an order must be changed or canceled. We cannot guarantee changes after payment review, warehouse processing, packing, or shipment begins. Once an order ships, this return process applies.