1. Where we ship

RadbKao™ offers shipping to eligible addresses displayed at checkout. Free standard shipping applies to qualifying orders delivered within the contiguous United States unless a product page or checkout states otherwise. Availability and cost for Alaska, Hawaii, U.S. territories, remote locations, and international destinations are shown at checkout when supported.

2. Processing time

Most in-stock orders are prepared within 1 to 3 business days after payment authorization. Business days exclude weekends and recognized holidays. Address review, payment verification, peak demand, preorders, availability, unusually large orders, or furniture requiring additional packaging may take longer.

3. Delivery estimates

Standard delivery within the contiguous United States is generally estimated at 5 to 12 business days after dispatch. Dates displayed at checkout or in shipping messages are estimates rather than guaranteed delivery dates. Expedited options, if available, appear at checkout.

4. Tracking and multiple packages

When tracking is available, a shipping confirmation is sent to the checkout email. Tracking can require up to 48 hours to show the first carrier scan after label creation. Furniture components or multiple products may ship separately and receive separate tracking numbers.

5. Address and access accuracy

Customers must provide a complete delivery address and verify that the product can pass through relevant doors, halls, stairways, elevators, and turns. Contact us immediately if an address correction is needed. A change cannot be guaranteed after warehouse processing begins. If a shipment is returned because of incomplete customer-provided information, access restrictions, or an undeliverable address, reasonable reshipment costs may apply.

6. Delays outside our control

Weather, carrier capacity, transportation disruption, customs review, security events, holidays, remote destinations, and other circumstances outside our reasonable control can affect delivery. We provide available information and reasonable assistance, but carrier estimates cannot be guaranteed.

7. Lost, damaged, or delivered-not-received packages

Contact us promptly if tracking shows an unusual delay, a carton arrives damaged, or a delivered shipment cannot be located. For visible damage, photograph the unopened carton, shipping label, protective packaging, and affected furniture before assembly, and keep all packaging during review. For a delivered scan, check the delivery area, household members, neighbors, building staff, and carrier. A carrier investigation or documentation may be required before resolution.

8. International duties and taxes

Where international delivery is offered, customs duties, import taxes, brokerage charges, or local fees may apply. Unless checkout expressly says these charges are prepaid, they are the recipient’s responsibility. Customs clearance may extend delivery.