Orders and payment

When is my order confirmed?

An order confirmation is sent after checkout. Each order remains subject to payment authorization, fraud review, inventory availability, and acceptance.

Can I change or cancel an order?

Contact Customer Care as soon as possible. Changes cannot be guaranteed after warehouse processing, packing, or shipment begins.

Is checkout secure?

Checkout is operated through Shopify and participating payment providers. Available methods may vary by location, currency, device, and enabled services.

Shipping

How long does delivery take?

Most in-stock orders are processed within 1 to 3 business days. Standard delivery within the contiguous United States is generally estimated at 5 to 12 business days after dispatch.

How do I track my order?

When tracking is available, it is sent to the checkout email after dispatch. Allow up to 48 hours for the first carrier scan to appear.

Can one order arrive in several packages?

Yes. Furniture frames, hardware, cushions, accessories, or multiple pieces may ship separately and may have different tracking numbers.

Returns and warranty

What is the return window?

You may request an authorized return within 30 calendar days after confirmed delivery. Contact us before shipping anything back and review the Return and Refund Policy for eligibility and instructions.

What does the warranty cover?

Eligible products include a 2-year limited warranty against covered defects in materials and workmanship. Normal wear, cosmetic variation, misuse, accidental damage, incorrect assembly, overloading, improper care, and unauthorized modification are excluded.

Products and ownership

How do I choose the right furniture?

Measure the intended space and every doorway, hallway, stairway, elevator, and turn on the delivery route. Compare the product dimensions, materials, finish, assembly requirements, intended use, and model-specific load guidance.

Will color, grain, or texture look exactly like the photographs?

Not always. Natural materials, woven surfaces, finishes, lighting, and screen settings can produce expected variation. Minor differences that do not affect function are not necessarily defects.

Does furniture require assembly?

Assembly requirements vary by item. Review the product page and instructions before assembly. Use the specified hardware, follow each step, and use wall anchoring or anti-tip restraints where supplied or required.

How should I care for my furniture?

Follow the model-specific care guidance. In general, use suitable surface protection, address spills promptly, avoid excessive moisture or heat, do not exceed stated loads, and periodically check hardware and stability.