Customer Care

For order updates, furniture guidance, delivery questions, returns, warranty claims, missing hardware, or assembly support, email our Customer Care team. Include your order number, product name, and a clear description so we can respond efficiently.

Email: service@radbkao.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays
Response target: Within 1–2 business days

Before contacting us

• For an order question, include the order number and checkout email.
• For a product-fit question, include the room and access-route measurements.
• For damage, missing parts, or an assembly issue, include clear photos or a short video where possible.
• For a return, review the Return and Refund Policy and contact us before shipping any item.
• Do not email payment-card numbers, passwords, or other sensitive credentials.

Business correspondence

RadbKao™ serves customers through RadbKao.com. A return location or service destination provided by Customer Care may differ from a business correspondence address or shipping origin. Do not send furniture, parts, or packages to an address found online or printed on a shipping label without written return authorization.